FAQ

Do you offer party favors or wholesale options?

Yes! If you're having an event and want party favors we do offer this option. We also offer wholesale options. Simply click on the "contact us" bar and send us an email.

Are your products cruelty free?

Yes, our butters, oils and fragrances have not been tested on animals.

What is your refund policy?

Unfortunately we do not accept refunds, if you're unsure about a specific item please email us at sales@touched24.com.

How long does it take for my item to ship?

Orders are processed within 1-2 business days and shipped the same day it's processed. Orders are not processed on Saturday, Sunday or on holidays.

Are your products edible?

No! Our products are not for consumption. As amazing as they smell, please do not consume. Our products are for external use only.

Will my product melt when I receive it?

Our products do not contain preservatives. During warmer months it is possible for your body butters to melt during transit. We take all precautions to prevent this from happening. If you receive an item that has melted do not hesitate to email us at sales@touched24.com.